OUR TEAM

Alison Roberts-Brown

Director

The founder of Tourism Garden, Alison has extensive experience in the travel and tourism industry, in her home of Australia as well as Europe, Japan and the rest of Oceania. Alison has worked for and represented international destinations and luxury hotel companies for more than 30 years, covering sales and marketing, public relations, account management, business development, MICE marketing, and high-level stakeholder and diplomatic relations. With an extensive network of connections within the Australasian tourism sector – including industry decision makers, media and a wide range of cultural and diplomatic contacts – Alison is an expert at facilitating targeted promotional activities for clients. Her dedication to achieving return-on-investment for clients offers guaranteed outcomes. Alison is known for her attention to detail, strategic thinking and ability to deliver results above and beyond client expectations.

Claire Neil

Account Director

Born in France and matured in Australia, Claire is an enthusiastic experienced bilingual Marketing Specialist, with over 15 years in the travel industry in Australia and New Zealand. She has worked in every aspect of destination management and marketing for travel companies, to deliver targeted communications and trade events. A passionate traveller and marketer, she is an efficient communicator with a great ability to advocate on behalf of her clients to ensure exceptional opportunities are brought to life. She loves being a professional ambassador at all times to represent a destination and travel company within the tourism industry, to maintain relationships and develop key partnerships. Mum of two bilingual children, she is always on the lookout for family holidays ideas!

Lena Frölich

Marketing & PR Manager

Lena was born and raised in Germany and spent two years living and working in France before moving to Australia. With over seven years of experience in tourism marketing, holding several roles at various travel marketing representation and wholesale companies, she possesses extensive knowledge of the travel trade, corporate and media in Australia and New Zealand. Lena studied International Business and Marketing in both Germany and Australia and prides herself on her broad experience that have helped her to become the all-round tourism professional that she is today, with skills spanning from content marketing, sales to PR. Lena is trilingual speaking English, French and German fluently, currently working on adding a few more to this list. A passionate wanderer, Lena loves to explore the world, and her own backyard, by foot, kayak, boat and plane and there is nothing that excites her more than learning about new cultures.

Yukiko Arita

Account Manager

Yukiko has 10 years background in Tourism in Australia. She has earned valuable experience in wholesale and retail outbound business after working as a team leader at a Japanese travel company for 8 years. In that position, she developed great knowledge in consulting services, product development, sales & marketing, and market trends research. Among her years of experience within Tourism Marketing, she has coordinated and managed many promotional events and advertising campaigns for Japanese destinations. In 2017, she coordinated an important event in Sydney which welcomed the Prime Minister of Japan, Mr. Shinzō Abe, an important professional experience, and achievement in her career. She is well known and respected for her outstanding professionalism within Japanese clients and stakeholders. Yukiko is bilingual speaking Japanese and English fluently.

Naoyo Kawamura

Account Coordinator

Naoyo has 14 years background in the tourism industry, in Australia and the UK. She has substantial experience in wholesale and retail outbound business at English and Japanese travel companies, covering consulting, sales & marketing and was responsible for large corporate accounts. She also has organised and managed many promotional events and advertising campaigns for Japanese destination in Australia and NZ. She is bilingual speaking English and Japanese and is known for her exceptional professionalism and delivery of superior customer service to clients to foster a lasting rapport.

About
Our Services
Our Partners

I have always found Alison Roberts-Brown to act in a truly professional manner in all our dealings with her and her team.

Major International Airline Regional Manager - NSW/ACT Commercial Operations

Just a short note to thank you for a marvellous job you have done to make BOP Mission to Australia run smoothly and successfully! I think we have made a very good team together and everyone enjoyed your company and guidance. It has been lovely to work with you again and look forward to repeating it soon.

South American Hotel Marketing Group Director

Mary Rossi Travel has had the pleasure of working with Alison, a leader in the marketing of luxury tourism products, ever since her time in Japan when she was promoting international high-end hotels. For Monaco she and her team orchestrate exceptional events, educational trips and offer a very reactive, reliable information service for my consultants.

Travel Agency Managing Director

Atout France works closely with Tourism Garden, the representative of Monaco in Australia and is proud to count them amongst their professional partners. We continue to enjoy collaborating on a range of activities.

European Tourism Board Director

Over the past 15 years I have had the privilege and pleasure to work with Alison and her colleagues in the Asia Pacific region. Tourism Garden is the leader in the marketing of luxury tourism products with an excellent cross-cultural understanding. Most recently we have worked together with our ultra-luxury brand, Regent Seven Seas Cruises in association with Monaco Tourism. Tourism Garden has exceptional knowledge and a prestigious network of agent, media and consumers in the luxury travel sector and are highly valued partner of our company.

Major International Luxury Cruise Company Senior Vice President & Managing Director, Asia Pacific

I enjoyed all of the modules. To be honest, Monaco has always held an air of mystery to me – a playground for the rich and famous, and not so much for the average person like me. Now I appreciate so much more about the region. It was great to get a better understanding of all that Monaco entails.

Travel Agency Travel Manager - Testimonial about Monaco Tourism Expert Program

I wanted to thank you for hosting me to LAC on Saturday night. It really was a very special night and reflected the elegance and glamour that I always associate with Monaco.

Luxury Travel Agency Manager- Testimonial about closing night of Le Ballets de Monte-Carlo performance in Melbourne

Very good and I’ve now done the 3 modules – great break in the day. Good on you for creating Alison.

Travel Agency Managing Director- Testimonial about Tokyo Tourism eLearning Program

Hi there Alison and Yukiko, I hope you’re both well. This is just a short note to say thank you so much to both of you for your assistance for my recent trip to Tokyo. I had an amazing time, collected material for so many stories, and both of the hotels were really incredible properties, both perfect for Traveller.

Clients

WHAT THEY SAY

Major International Airline Regional Manager - NSW/ACT Commercial Operations

South American Hotel Marketing Group Director

Travel Agency Managing Director

European Tourism Board Director

Major International Luxury Cruise Company Senior Vice President & Managing Director, Asia Pacific

Travel Agency Travel Manager - Testimonial about Monaco Tourism Expert Program

Luxury Travel Agency Manager- Testimonial about closing night of Le Ballets de Monte-Carlo performance in Melbourne

Travel Agency Managing Director- Testimonial about Tokyo Tourism eLearning Program

Media Travel Writer

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